The Challenge: Security Services Northwest is a security company that had outgrown its website. The website was built with Wix in 2012, but the outdated site struggled to reflect the company’s professionalism and mission, and it failed to keep pace with modern web usability and accessibility standards. SSNW required a responsive, mobile-friendly site to serve its predominantly mobile audience. A key priority was creating a robust “Employee Portal” for secure access to company documents, offering better accountability and usability. Additionally, preserving the site’s strong SEO rankings was critical due to its longevity and high search engine performance.

The Project: SSNW collaborated with Culture Foundry for design and Freelock for development to create a modern website built on the Drupal platform. Drupal provided the flexibility and scalability needed to support the company’s continued growth while offering customizable tools tailored to SSNW’s needs. The redesign focused on improving user experience, enhancing the Employee Portal, and ensuring seamless navigation across devices.

The Outcome: The revamped website set SSNW apart from competitors with its unique and professional design. Improved navigation and organization enhanced user experience, while the refreshed company blog gained prominence. The new Employee Portal was easier to navigate, update, and manage, improving oversight and access control. Key highlights included a 6% increase in new users and an 11% increase in average time spent on the site within the first month. There was an increase in service inquiries via the website as well. The redesign elevated SSNW’s digital presence while strengthening its efficiency with employees and engagement with potential clients.